Authors and Acknowledgements
Cynthia Roat, MPH
Cynthia Roat is a consultant and trainer on issues related to language access in health care. She is the principle author of Bridging the Gap, currently the most widely offered training program for medical interpreters in the United States. She is a founding member of the Society of Medical Interpreters (SOMI) in Seattle, is Chair of the Advisory Committee of the National Council on Interpreting in Health Care (NCIHC), and is a national advocate for the field of health care interpreting and for language access in general. Ms. Roat has been an interpreter trainer for over twenty years, and is certified by the Washington State Department of Social and Health Services for both medical and social service interpreting. She holds a Masters degree in International Public Health from the University of Washington.
Disclosure: Ms. Roat states that she does not have any financial arrangements that could constitute a conflict of interest.
Elizabeth Jacobs, MD, MAPP, FACP
Dr. Jacobs is Associate Vice Chair for Health Services Research in the Department of Medicine, and Associate Professor of Medicine and Population Health Sciences, at the University of Wisconsin in Madison. She attended medical school at University of California at San Francisco, trained as a general internist at Brigham and Women’s Hospital in Boston, and completed a Robert Wood Johnson Clinical Scholars Fellowship at the University of Chicago. After struggling to care for limited English-speaking patients during medical school and residency, she decided to pursue a research career investigating minority disparities in health care. She has conducted research documenting that provision of adequate interpreter services positively impacts the delivery of health care provided to patients with limited English proficiency, and that the provision of these services is cost-beneficial. Her research interests also include access to, and cultural specificity of, medical care delivered to minority patients, health literacy, and the role that trust in health care plays in African American and Latino patients health care decisions. Her research has been supported by grants from the National Institutes of Health, The Robert Wood Johnson Foundation, The California Endowment, The Russell Sage Foundation, and the Office of Minority Health. She is recognized as an expert on the provision of linguistically accessible and culturally competent care, and she has served on Office of Minority Health, JCAHO and AHRQ expert panels. She has published numerous peer-reviewed journal articles and has authored 3 book chapters. In addition, she works with other investigators to design culturally specific research and teaches residents and medical students about practicing culturally sensitive medicine.
Disclosure: Dr. Jacobs states that she does not have any financial arrangements that could constitute a conflict of interest.
The authors would like to acknowledge the contributions of the following individuals. In addition to those listed below, we extend many thanks to Pacific Medical Clinics in Seattle, WA and to Brenda Lloyd (Beacon Hill Clinic Supervisor) for allowing us to videotape at Beacon Hill Clinic.
Huan Nguyen . . . as Mr. Nguyen
Van Pham . . . as Mr. Nguyen's daughter
Kris Keppeler . . . as Dr. Jenkins
Huyen Nga Cao . . . as Grace, the medical assistant
Thu-Van Nguyen . . . as the professional interpreter
Bruce Hutson: Videography
Matt Monroe: Sound
Leif O'Leary: Set Design and Video Editing (courtesy of Talaria Inc., Seattle, WA)
Amy Vore: Production Assistant (courtesy of Talaria Inc., Seattle, WA)
Video Script and Direction:
Cynthia E. Roat, MPH
Vietnamese Script Translation and Subtitles:
Review of Vietnamese Script: