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The Human Side of Medical Errors


The Human Side of Medical Errors
CME Certificate Fee: $25.00 per credit (hour)
2.00 AMA PRA Category 1 Credit(s)TM
Estimated time to complete this activity: 2.00 hours
Lead Author(s): Leslie Hall, MD
The author(s)/contributor(s) state that they do not have any financial arrangements that could constitute a conflict of interest.
Detailed Information >>
Meets Special CME Requirements in: Connecticut, Florida, Massachusetts, Nevada, Pennsylvania, Rhode Island, Texas     Learn More >>
Course Learning Objectives:

  • Decide when it is safe and ethical to provide medical care to close friends or coworkers.
  • Respond constructively to the emotional impact caused by an adverse outcome in one of your patients.
  • Share bad news with patients or families compassionately and effectively.
  • Participate in safe and efficient patient handoffs with other healthcare providers.
  • Recognize and respond appropriately to disruptive behavior that is endangering patient safety within the health care team.

Learning Format: Case-based, interactive online course, including mandatory assessment questions (number of questions varies by course or module). Please also read the Technical Requirements.

CME Sponsor: University of Missouri-Columbia
Credit Designation and Accreditation Statements >>
Current Approval Period: January 1, 2012 - December 31, 2014
Original Release Date: January 12, 2010
Most Recent Review by Author: January 1, 2012
Most Recent Review by CME Sponsor: January 1, 2012
Financial Support Received: None
The Human Side of Medical Errors
2.00 AMA PRA Category 1 Credit(s)TM
Current Approval Period: January 1, 2012 - December 31, 2014
Financial Support Received: None
Accreditation

The Office of Continuing Education, School of Medicine, University of Missouri-Columbia is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The Office of Continuing Education, School of Medicine, University of Missouri-Columbia designates this enduring material for a maximum of 2.00 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.


This course was initially released on The VLH on 01-12-10. The current term of approval is from 01-01-12 through 12-31-14.

The Human Side of Medical Errors
About the Author and Editor

Authors
Leslie W. Hall, MD, FACP is an Associate Professor of Clinical Internal Medicine at the University of Missouri in Columbia. Since 2008, he has served as the Chief Medical Officer for University of Missouri Health Care and as the Senior Associate Dean for Clinical Affairs in the MU School of Medicine. He previously directed University of Missouri Health Care's Office of Clinical Effectiveness. He has led numerous quality improvement teams, and serves as the Director of the Program for Clinical Quality Improvement in the Center for Health Care Quality.

Dr. Hall has developed several curricular offerings in the areas of quality improvement, patient safety and teamwork in health care. From 2005 to 2008, he served as one of two national physician advisors for Quality and Safety Education for Nurses (a Robert Wood Johnson Initiative). His research interests include analysis of the effectiveness of strategies to improve patient safety within hospitals and investigation of outcomes of quality improvement and patient safety education. Dr. Hall's clinical work is as an internal medicine hospitalist.

Disclosure: Dr. Hall states that he does not have any financial arrangements that could constitute a conflict of interest.

Kristin Hahn-Cover, MD, FACP is an Assistant Professor of Clinical Internal Medicine at the University of Missouri in Columbia. Since 2009, she has served as the Director of the Office of Clinical Effectiveness, overseeing quality improvement and patient safety initiatives throughout University of Missouri Health Care. She leads numerous quality improvement teams and is deeply involved in innovations to improve patient safety.

Dr. Hahn-Cover leads an interprofessional curriculum that teaches quality improvement, patient safety and teamwork skills to health professional students, residents, and health care workers. She serves as the physician champion for the MU Health Care "For YOU" Team, which offers support to health professionals who are affected by unanticipated adverse patient outcomes. In addition to her leadership in quality improvement and patient safety, Dr. Hahn-Cover maintains an active outpatient internal medicine practice.

Disclosure: Dr. Hahn-Cover states that she does not have any financial arrangements that could constitute a conflict of interest.

Susan D. Scott, MSN, RN is the Patient Safety Coordinator for University of Missouri Health Care. Her duties include oversight of an electronic patient safety reporting system, coordination of safety investigations, and participation in root cause analyses for the health care system. Prior to assuming this position in 2005, she worked as a neonatal ICU nurse, risk management nurse and a quality improvement specialist in the University of Missouri School of Medicine.

Ms. Scott has a long history of local, national, and international involvement in education regarding patient safety and quality improvement. She is the founder of the MU Health Care "For YOU" Team, which offers support to nurses, physicians, and other staff affected by stressful events while treating patients. This groundbreaking work led to University of Missouri Health Care receiving the national HOPE Award from the Medically Induced Trauma Support Services (MITSS) organization in 2009.

Disclosure: Ms. Scott states that she does not have any financial arrangements that could constitute a conflict of interest.

Editor
John Harris Jr., MD, MBA is Clinical Assistant Professor of Medicine at the College of Medicine of the University of Arizona. He is the President of Medical Directions, Inc. Dr. Harris has served as the Principal Investigator on multiple NIH-funded studies of online CME. He is the Senior Editor of The Virtual Lecture Hall's online CME programs and the author of a number of professional papers dealing with online CME.

Disclosure: Dr. Harris states that he does not have any financial arrangements that could constitute a conflict of interest.

The Human Side of Medical Errors
Ratings (1402 responses)
How would you rate this program overall?
Average Rating: 4.54/5.00
How well were the learning objectives of this program met?
Average Rating: 4.64/5.00
How relevant was the information in this program to your clinical practice?
Average Rating: 4.37/5.00
Likelihood you will make a change in practice behavior based on your participation in this activity.
Average Rating: 4.00/5.00
User Comments
by Edward Izzo | Dec 13, 2013
well done, typical scenarios
by Samina Zakiuddin | Oct 13, 2013
Very informative course.
by James Roscetti | Aug 25, 2013
very imaginative, realistic clinical situations!
by Robert Manning | Jul 26, 2013
Excellent and extremely relevant course.
by eric osgard | Jun 23, 2013
Overall great course that satisfied my needs and was entertaining at the same time!
by Hidden | Jun 5, 2013
The format of this activity was greatly appreciated and much more enjoyable to participate in.
The Human Side of Medical Errors
This course meets general AMA PRA Category 1 CME Credit(s)TM requirements in states that have a CME requirement.

Based on information from state licensing authorities, this program meets special CME requirements in these states:

Connecticut Risk Management
Florida Medical Errors Prevention
This course addresses the five most misdiagnosed conditions during the previous biennium, as well as root cause analysis, error reduction and prevention, and patient safety, as required by the Florida Board of Medicine.
Massachusetts Risk Management
Nevada Ethics
Pennsylvania Risk Management / Patient Safety
Rhode Island Other Regulatory Requirements
Texas Medical Ethics / Professional Responsibility (all physicians)

View other courses meeting Special State Requirements
The Human Side of Medical Errors
Technical Requirements

This web-based activity is offered online and requires an always-on connection to the Internet (the activity cannot be downloaded). The activity works on PC or Mac computers and most tablet computers. The activity should work with the newer versions of major Internet browsers, including Internet Explorer, Firefox, Google Chrome, and Safari. JavaScript should be enabled in all browsers, and Popups and first party cookies need to be accepted from www.VLH.com. You should also have the latest, free Adobe Reader installed for reading documents.

For additional information, read the Technical Assistance FAQ.

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