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The Human Side of Medical Errors

The Human Side of Medical Errors

CME Certificate Fee: $50.00 (USD) for certificate
2.00 AMA PRA Category 1 Credit(s)TM

Estimated time to complete this activity: 2.00 hours

Author(s)/Editor(s): Leslie Hall, MD
DISCLOSURE STATEMENT: All author(s), contributor(s), editor(s), and CME Office Reviewer(s) state that they do not have any financial arrangements with commercial interests that could constitute a conflict of interest.
Further Author/Editor Information | Further CME Information
Meets Special CME Requirements in: Connecticut, Florida, Massachusetts, Michigan, Nevada, Pennsylvania, Rhode Island, Texas     Learn More >>

Outcome Objectives:

As a result of completing this activity, the participant will be better able to:

  • Decide when it is safe and ethical to provide medical care to close friends or coworkers.
  • Respond constructively to the emotional impact caused by an adverse outcome in one of your patients.
  • Share bad news with patients or families compassionately and effectively.
  • Participate in safe and efficient patient handoffs with other healthcare providers.
  • Recognize and respond appropriately to disruptive behavior that is endangering patient safety within the health care team.

Learning Format: Case-based, interactive online course, including mandatory assessment questions (number of questions varies by course or module). Please also read the Technical Requirements.

CME Sponsor: University of Arizona College of Medicine - Tucson
Credit Designation and Accreditation Statements >>
Current CME Approval Period: January 1, 2022 - December 31, 2024
Original Release Date: January 12, 2010
Most Recent Review by Author: January 1, 2018
Most Recent Review by CME Sponsor: January 1, 2022
Financial Support Received: None
The Human Side of Medical Errors
2.00 AMA PRA Category 1 Credit(s)TM
Current CME Approval Period: January 1, 2022 - December 31, 2024
Financial Support Received: None

ACCME/AMA PRA Accreditation Statement

The University of Arizona College of Medicine - Tucson is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

The University of Arizona College of Medicine - Tucson designates this enduring material for a maximum of 2.00 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CME Office Contact Information and CME Disclosure

The University of Arizona College of Medicine - Tucson
Office of Continuing Medical Education

The following University of Arizona College of Medicine - Tucson CME Reviewers, Activity Directors, or Planning Committee Members have no relevant financial relationships with commercial interests that could constitute a conflict of interest with the proposed activity:

The Human Side of Medical Errors
About the Authors and Past Editor

Leslie W. Hall, MD, FACP is the Executive Dean of the University of South Carolina School of Medicine in Columbia, SC, and the CEO of the Palmetto Health-USC Medical Group (effective February, 2015).

From 1999 – 2014, he served as a faculty member at the University of Missouri – Columbia School of Medicine. During his time on faculty at University of Missouri, he served in a number of roles including Director of the University of Missouri Health Care Office of Clinical Effectiveness (2002-2008), Chief Medical Officer for University of Missouri Health Care and Senior Associate Dean for Clinical Affairs (2008-2012), and Interim Dean of the School of Medicine (2012-2014).

Dr. Hall has developed several curricular offerings in the areas of quality improvement, patient safety and teamwork in health care. From 2005 to 2008, he served as one of two national physician advisors for Quality and Safety Education for Nurses (a Robert Wood Johnson Initiative). His research interests include analysis of the effectiveness of strategies to improve patient safety within hospitals and investigation of outcomes of quality improvement and patient safety education. Dr. Hall's clinical work is as an internal medicine hospitalist.

Disclosure: Dr. Hall states that he does not have any financial arrangements that could constitute a conflict of interest.

Kristin Hahn-Cover, MD, FACP serves as the Chief Quality Officer (CQO) of University of Missouri Health Care (MUHC). Dr. Hahn-Cover became CQO of MUHC in April 2013, after serving as Medical Director for the Office of Clinical Effectiveness. In her role as CQO, Dr. Hahn-Cover has responsibility for providing executive leadership and vision for quality improvement, patient safety/risk management, and infection control for MUC and the MU School of Medicine. 

In addition to her appointment as Associate Professor in the Department of Internal Medicine, she serves as Adjunct Associate Professor, Department of Health Management and Informatics, University of Missouri Health System. A fellow of the American College of Physicians, Dr. Hahn-Cover holds an MD degree from the University of Texas Southwestern Medical Center at Dallas and is board certified by the American Board of Internal Medicine.

Disclosure: Dr. Hahn-Cover states that she does not have any financial arrangements that could constitute a conflict of interest.

Susan D. Scott, PhD, RN is the Manager of Patient Safety Coordinator and Risk Management at University of Missouri Health Care. Her duties include oversight of an electronic patient and consumer safety reporting system, coordination of safety investigations, and facilitation of root cause analyses for the health care system. Prior to assuming this position in 2005, she worked as a neonatal ICU nurse, legal nurse consultant, risk management nurse, and quality improvement specialist in the University of Missouri School of Medicine.

Dr. Scott has a long history of local, national, and international involvement in education regarding patient safety and quality improvement. She is the founder of the MU Health Care "For YOU" Team, which offers support to nurses, physicians, and other staff affected by stressful events while treating patients. This groundbreaking work led to University of Missouri Health Care receiving the national HOPE Award from the Medically Induced Trauma Support Services (MITSS) organization in 2009 and the 2011 CHEERS award from the Institute of Safe Medication Practices (ISMP).

Disclosure: Dr. Scott states that she does not have any financial arrangements that could constitute a conflict of interest.

Past Editor
John Harris Jr., MD, MBA is past Executive Director of the Office of CME at the University of Arizona College of Medicine. Dr. Harris has served as the Principal Investigator on multiple NIH-funded studies of online CME, and he is the author of a number of professional papers dealing with online CME.

The Human Side of Medical Errors
Ratings (2911 responses)
How would you rate this program overall?
Average Rating: 4.00/5.00
How well were the learning objectives of this program met?
Average Rating: 4.32/5.00
User Comments
by Thomas Abell | May 31, 2022
This course gave a great deal of insight in how communication is essential to help prevent medical errors.
by Hidden | May 8, 2022
The measures posted to resolve the 3 cases were easily understood and I would recommend this to any doctor.
by Hidden | Mar 4, 2022
Enjoyed the well written case scenarios.
by Robert A Gilbert | Feb 27, 2022
I thought this was a useful exercise.
by Hidden | Feb 23, 2021
Very interesting case scenarios. I enjoyed taking this course
by Hidden | Nov 7, 2020
Great course. Interesting. Get's to the point. Practical.
The Human Side of Medical Errors
This course meets general AMA PRA Category 1 CME Credit(s)TM requirements in states that have a CME requirement.

Based on information from state licensing authorities, this program meets special CME requirements in these states:

Connecticut Risk Management CME
Florida Medical Errors Prevention CME
This course addresses the five most misdiagnosed conditions during the previous biennium, as well as root cause analysis, error reduction and prevention, and patient safety, as required by the Florida Board of Medicine.
Massachusetts Risk Management CME
Michigan Medical Ethics CME
Nevada Medical Ethics, Pain Management or Addiction Care CME
Pennsylvania Risk Management / Patient Safety CME
Rhode Island Risk Management CME
Texas Medical Ethics / Professional Responsibility CME

View other courses meeting Special State Requirements
The Human Side of Medical Errors
Technical Requirements

This web-based activity is offered online and requires an always-on connection to the Internet (the activity cannot be downloaded). The activity works on PC or Mac computers and most tablet computers. The activity should work with the newer versions of major Internet browsers, including Edge, Chrome, Safari, and Firefox. JavaScript should be enabled in all browsers, and Popups and first party cookies need to be accepted from You should also have the latest, free Adobe Reader installed for reading documents.

For additional information, read the Technical Assistance FAQ.

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